tyrekstarling7's profile

Wed, Aug 15, 2018 5:00 PM

This device is not eligible to swap.

Currently, the phone i have on my account is busted and unusable. So i'm trying to swap my service to my iPhone 5s that is also with Boost. However, everything I try, i get the message, "This device is not eligible to swap." Can anyone help me?

Responses

2 Messages

2 y ago

I am having the same issue can someone help me

Boost Care

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1.7K Messages

2 y ago

Hey there, @vmart871! Thanks for contacting us. We'll do our very best to help! Please send us a private message with your phone number, pin, MEID/DEC number of the new phone and the SIM Card number that came with it. In order to do so, you just need to click on my name, then select the option that says "Send this user a private message". 

2 Messages

2 y ago

HI!
You solved the message in a private session, which doesn't help the others with the same problem. i don't have a phone-duh- or I'd call. Why is My BOOST phone ineligible to be swapped?
-V.

Boost Care

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2.2K Messages

2 y ago

Hi there, @manfr234! Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the new phone and the ICCID/SIM card number to further assist you. 

1 Message

2 y ago

Im having the same problem. Just bought a new phone to replace my broken one. Help would be greatly appreciated. 

1 Message

2 y ago

I'm having the same issue as I was trying to activate my iPhone 6s

Boost Care

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2.2K Messages

2 y ago

Hi there, @atlgoku! Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the phone, and the ICCID/SIM card number. 

1 Message

2 y ago

BOOST iPhone is "not eligible to swap?!?!?" No customer support available. 

Boost Care

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1.2K Messages

2 y ago

Hey there, @LisaV! Looks like we’ll need to do some investigating. Can you private message us with MEID number of the phone? Thanks!

4 Messages

2 y ago

I am haviing the same problem. Iphone 6s plus

Boost Care

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2.2K Messages

2 y ago

Hi there, @Ka9bwz! We definitely want to get this figured out for you ASAP. Please, send us a private message with your phone number and PIN code, MEID/IMEI number of the iPhone, and the ICCID/SIM card number. 

4 Messages

2 y ago

Phone

Boost Care

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2.2K Messages

2 y ago

Hey, @Ka9bwz! Noticed that you put your personal info publicly. Please delete and send us a private message instead. Thanks!

4 Messages

2 y ago

How do u do a pm on here

1 Message

2 y ago

I have a unlocked iPhone 7 and It's saying not eligible for swap.