This device is not eligible to swap.

I am having the same problem 😞

Im having the same problem too and do not know how to contact yall

I'm having the same issue. Could someone please assist me with this?

Hey there dsloanjohnson. Let us figure this out. Please send me a Private Message with your phone, pin number, the MEID/DEC of the device and the SIM card number. 

Hi, Julien! Thanks for contacting us. We want to help. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

Hello, @galbertson. We've received and replied to your private message. We'll be waiting for your response.

I too am having the same issues. Purchased an iPhone XR from the Apple Store and it keeps telling me the device is not eligible to swap.

So sorry to hear about this experience. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

they not gonna let u changeover noting they just *Bleep*!!!!!!

boost *bleep* services and this employees on the-phone and-in the stores

Sorry to hear that you feel this way @stc. How can we help you?