This device is not eligible to swap.

Hi! Let's do some investigating. Please send us a private message with the phone number, pin code, IMEI and SIM card number. 

I'm having the same issue. I had an iPhone 6 swapped while my iPhone 7 was being repaired and now it is saying it isn't available to swap. 

Hey, @AngRodz! Let’s do some investigating here. Can you send us a private message with your phone number to verify your account? Thanks!

I’m having the same problem. Here’s my mei number: 353abc can u help me figure this out cause it was a lot of money and I don’t want to have to go buy another one

Hi! Let’s get you taken care of. Can you send us a private message with your phone number to verify your account? Thanks!

Hi, @KJRvdio85! Thank you for stopping by. We're sorry to hear that you're in this type of situation. Unfortunately, we're unable to activate unlocked iPhones that were purchased through Apple. The unlocked version of the iPhone 7 Plus that we can activate is the one from Verizon. We apologize for the inconvenience. 

You don't have to purchase from Verizon, you can purchase from Boost Mobile. Here's the link: 

https://www.boostmobile.com/phones/apple-iphone-7-plus.html

We can't tell if you can purchase it at the Apple store, but we know those are compatible. You can find more information about compatibility here: 

https://activate.boostmobile.com/bring-your-phone

Sorry to hear that, Matthew8! We want to help. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

Hi, Alex19ran! Thanks for contacting us. We received your private message, please wait and we'll continue to assist you in private.