Enthusiast
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1 Message
This device is not eligible to swap.
Currently, the phone i have on my account is busted and unusable. So i'm trying to swap my service to my iPhone 5s that is also with Boost. However, everything I try, i get the message, "This device is not eligible to swap." Can anyone help me?
Responses
Fonsy82
Boost Care
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2.9K Messages
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730 Points
3 years ago
Hi! Let's do some investigating. Please send us a private message with the phone number, pin code, IMEI and SIM card number.
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AngRodz
Newbie
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1 Message
3 years ago
I'm having the same issue. I had an iPhone 6 swapped while my iPhone 7 was being repaired and now it is saying it isn't available to swap.
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Carol21
Boost Care
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1.2K Messages
3 years ago
Hey, @AngRodz! Let’s do some investigating here. Can you send us a private message with your phone number to verify your account? Thanks!
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Allicat1997
Newbie
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2 Messages
3 years ago
I’m having the same problem. Here’s my mei number: 353abc can u help me figure this out cause it was a lot of money and I don’t want to have to go buy another one
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Carol21
Boost Care
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1.2K Messages
2 years ago
Hi! Let’s get you taken care of. Can you send us a private message with your phone number to verify your account? Thanks!
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KJRvdio85
Enthusiast
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4 Messages
2 years ago
0
0
Nosh_CxUx
Boost Care
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2K Messages
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10 Points
2 years ago
Hi, @KJRvdio85! Thank you for stopping by. We're sorry to hear that you're in this type of situation. Unfortunately, we're unable to activate unlocked iPhones that were purchased through Apple. The unlocked version of the iPhone 7 Plus that we can activate is the one from Verizon. We apologize for the inconvenience.
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KJRvdio85
Enthusiast
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4 Messages
2 years ago
0
0
KJRvdio85
Enthusiast
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4 Messages
2 years ago
0
0
jalopez81
Boost Care
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2.3K Messages
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490 Points
2 years ago
You don't have to purchase from Verizon, you can purchase from Boost Mobile. Here's the link:
https://www.boostmobile.com/phones/apple-iphone-7-plus.html
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jalopez81
Boost Care
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2.3K Messages
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490 Points
2 years ago
We can't tell if you can purchase it at the Apple store, but we know those are compatible. You can find more information about compatibility here:
https://activate.boostmobile.com/bring-your-phone
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Matthew8
Groupie
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1 Message
2 years ago
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Royt
Boost Care
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1.4K Messages
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350 Points
2 years ago
Sorry to hear that, Matthew8! We want to help. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.
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Royt
Boost Care
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1.4K Messages
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350 Points
2 years ago
Hi, Alex19ran! Thanks for contacting us. We received your private message, please wait and we'll continue to assist you in private.
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Alex19ran
Groupie
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2 Messages
2 years ago
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