tyrekstarling7's profile
Enthusiast

Enthusiast

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1 Message

Wed, Aug 15, 2018 5:00 PM

This device is not eligible to swap.

Currently, the phone i have on my account is busted and unusable. So i'm trying to swap my service to my iPhone 5s that is also with Boost. However, everything I try, i get the message, "This device is not eligible to swap." Can anyone help me?

Responses

Fonsy82

Boost Care

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3K Messages

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980 Points

3 years ago

Hi! Let's do some investigating. Please send us a private message with the phone number, pin code, IMEI and SIM card number. 

Newbie

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1 Message

3 years ago

I'm having the same issue. I had an iPhone 6 swapped while my iPhone 7 was being repaired and now it is saying it isn't available to swap. 

Carol21

Boost Care

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1.2K Messages

3 years ago

Hey, @AngRodz! Let’s do some investigating here. Can you send us a private message with your phone number to verify your account? Thanks!

Newbie

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2 Messages

3 years ago

I’m having the same problem. Here’s my mei number: 353abc can u help me figure this out cause it was a lot of money and I don’t want to have to go buy another one

Carol21

Boost Care

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1.2K Messages

3 years ago

Hi! Let’s get you taken care of. Can you send us a private message with your phone number to verify your account? Thanks!

Enthusiast

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4 Messages

2 years ago

I just purchased an iPhone 7 Plus from the Apple store yesterday 9/25/2018 and I’m having the same issues. Called boost twice and they said no problem we will activate it for you then they told me to call or go to the Apple store. Spoke to a rep from Apple they said this phone was ready to go as I purchased it unlocked without sim from them directly and that I should not have any issues with this activation. I put my boost SIM card inside and it says sim failed and SIM card has locked. What do I do? Do I need a new SIM card from boost? Please help me!
Nosh_CxUx

Boost Care

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2K Messages

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20 Points

2 years ago

Hi, @KJRvdio85! Thank you for stopping by. We're sorry to hear that you're in this type of situation. Unfortunately, we're unable to activate unlocked iPhones that were purchased through Apple. The unlocked version of the iPhone 7 Plus that we can activate is the one from Verizon. We apologize for the inconvenience. 

Enthusiast

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4 Messages

2 years ago

So return this phone and purchase one from Verizon? Why is that might I ask? Because it’s cdma? And is this guaranteed to work? Thank you.

Enthusiast

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4 Messages

2 years ago

They are out of stock and also I purchased it from Apple store. My question is can I go purchase a Verizon version from the Apple store and use that? I’m going to exchange it today. Thanks.
jalopez81

Boost Care

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2.3K Messages

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790 Points

2 years ago

You don't have to purchase from Verizon, you can purchase from Boost Mobile. Here's the link: 

 

https://www.boostmobile.com/phones/apple-iphone-7-plus.html

jalopez81

Boost Care

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2.3K Messages

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790 Points

2 years ago

We can't tell if you can purchase it at the Apple store, but we know those are compatible. You can find more information about compatibility here: 

 

https://activate.boostmobile.com/bring-your-phone

Groupie

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1 Message

2 years ago

Hello I'm having the same problem and am hoping for some assistance.
Royt

Boost Care

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1.4K Messages

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520 Points

2 years ago

Sorry to hear that, Matthew8! We want to help. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

Royt

Boost Care

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1.4K Messages

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520 Points

2 years ago

Hi, Alex19ran! Thanks for contacting us. We received your private message, please wait and we'll continue to assist you in private. 

Groupie

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2 Messages

2 years ago

How I can send you guys a message I’m having the same problems, please help me