jabberbody's profile

Tue, Apr 17, 2018 4:00 PM

Swapped device-- still no service??

I swapped devices today and now My Boost lists my new device as my device, but I'm still not getting any service.  I tried logging in with my icloud information and it says it sent me an authentication code to my "other devices", which I don't have.  It says it can give me a confirmation number through my phone number, but I can't receive phone calls or texts on my phone. so that's no help.  I'm currently without wifi in my house so setting up my phone is exceedingly difficult.  Someone help me ASAP, please. 

Responses

6 Messages

3 y ago

Also bears saying that the only option it's giving me is to wait a few days to go through authentication.  I need this phone online ASAP and that's simply not an option.

6 Messages

3 y ago

It's working now.  Thank you! 🙂

Boost Care

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3K Messages

3 y ago

Sorry for the late reply. It's great to hear that your phone is working. Please, get back to us if you need further assistance. We remain at your service.

6 Messages

3 y ago

Running out of time on my computer terminal and won't be able to access the internet at my home unless service is activated.  Please advise.

Boost Care

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3K Messages

3 y ago

Oh no! Sorry to hear that, jabberbody. Let’s check this thing out. We'd like to access your account to further assist you. Please, send us a private message with your phone number, PIN, IMEI and ICCID (SIM card numbers) of the phone that was recently activated.

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".

6 Messages

3 y ago

Thanks for the quick reply!  Private message sent.

4 Messages

3 y ago

I am having the exact same issue

 

4 Messages

3 y ago

I got a message, iPhone not activated contact your carrier if this problem continues to occur

4 Messages

3 y ago

It says it failed

Boost Care

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2.2K Messages

3 y ago

@Dawnydawn71: Thanks! Please try these steps: 

1. Tap Phone > Tap Key Pad.
2. Type ##UPDATE# (##873283#).
3. Phone will process updates. Then Tap OK.
4. When Service Update is complete, tap OK.
 

4 Messages

3 y ago

I originally had an iPhone 6, switched it with a 5c.

Boost Care

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2.2K Messages

3 y ago

Hi there, @Dawnydawn71! We apologize for this experience. Definitely want to look into this for you. What type of phone do you have?

Boost Care

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2.2K Messages

3 y ago

@Dawnydawn71: Thanks for the info. Try a carrier reset which is to dial ##25327# and press the Call button.

Boost Care

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2.2K Messages

3 y ago

We understand, @jabberbody. Please send us a Private Message with your phone number, PIN, IMEI and UICC ID. 

 

To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".

3 Messages

3 y ago

Please help me figure this issue out