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Sat, Aug 29, 2020 11:00 AM
I'm trying to swap my device to an Iphone SE but i keep getting this error.
6 d ago
8 m ago
Hi Flatpapaya! We would like to look into this for you. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".
7 m ago
Understood. What sim card did you installed in the phone? victor21
Could be that you are not on the Expanded network and are trying to activate on the new network. Please send us a private message with your phone number and pin code. victor21
Thanks. Are you currently on the Expanded network? victor21
Hi there Monse01. Thank you for contacting us. Is the new phone an actual Boost mobile phone or an unlocked device from another carrier? victor21
I'm having the same issue too.
Hi pennypop! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".
Hi there, Megan. Is the phone you're trying to swap to a Boost Mobile phone?- Annie1424
2 m ago
Hi, tmyochum87! Sorry to hear that. Please send me a private message with your phone number, PIN number, IMEI and SIM card number to activate.