Groupie
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2 Messages
Searching/No Service iPhone 6
I ordered an iPhone 6 the day before Thanksgiving, received it yesterday, and tried activating it but it says it's either searching for a signal or that I have no service at all. As a result, I can't log in to my Apple ID, I can't call, text, download apps, etc. I've tried calling Customer Sevice/Care but they couldn't help me. I've tried turning my phone off and on, dialing ##72786#, resetting the network settings, resetting content & settings, but nothing is working.
Responses
EdmundM
Boost Care
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3K Messages
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740 Points
3 years ago
Oh no! Sorry to hear that, MelSmith. Definitely want to look into this for you. Please send us a private message so we may work directly with you.
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bribri6150
Accomplice
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6 Messages
3 years ago
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Carol21
Boost Care
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1.2K Messages
3 years ago
Sorry to hear that, LMenough. How about we take a closer look at this? DM us your phone # so we can follow up.
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LMenough
Newbie
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1 Message
3 years ago
Were you able to resolve the issue? I've been on the phone at least a dozen times with Boost customer support to fix the same issue. Took the phone into a Boost service store and they were able to fix it for me, but a day later had the same issue again . . . with no luck fixing it this time around!
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Robcraft
Groupie
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5 Messages
3 years ago
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Victor21
Boost Care
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2.8K Messages
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1.5K Points
3 years ago
Hi there Robcraft. To research further, can you send us the cross streets and ZIP code where this occurs? Victor21
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Robcraft
Groupie
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5 Messages
3 years ago
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jalopez81
Boost Care
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2.3K Messages
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680 Points
3 years ago
Any two street interception near you. Please, send us a private message with that info.
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Robcraft
Groupie
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5 Messages
3 years ago
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jalopez81
Boost Care
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2.3K Messages
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680 Points
3 years ago
To send a private message, click on the picture of a user and, in the next scree, click "send this user a private message".
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Teeteekay
Groupie
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1 Message
3 years ago
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Tabitha
Boost Care
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905 Messages
3 years ago
Hey Teeteekay, please send us a Private Message so we can look into this for you.
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Mashatrian
Accomplice
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6 Messages
3 years ago
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Mashatrian
Accomplice
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6 Messages
3 years ago
My phone has been searching for service for over 24 hours now I need my phone ASAP I have family emergencies I need to be able to make calls
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Mashatrian
Accomplice
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6 Messages
3 years ago
Everywhere I go I know there is no outage my wife’s iPhone is working fine
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