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Sun, Nov 21, 2021 2:14 PM

Problems receiving texts after SIM card swap - iPhone XS

After having my new SIM card activated on 11/16/21 I have been receiving some (but not all) of my texts many hours late. I never had this problem when my old SIM card was in place. The texts that come in late have been coming in all at the same time. Twice I have had three texts come in at the same time that were sent up to 24 hours earlier. Just now I restarted my phone and immediately received three texts that should have come in between 10 minutes and 12 hours ago.

Is there anything I can adjust in my settings to fix this problem?

Boost Care

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1.4K Messages

2 m ago

Hello @sgjennin! You can try resetting your phone. You can find the steps here: https://www.boostmobile.com/support/faq/phones-devices/programming-activating-and-resetting-your-phone.html?id16=reset%20phone

2 Messages

@Ojay76

Thanks for responding. When I tried following the directions in your link I got an error message: "Error performing request Unknown Error." The only option is "Dismiss." 

Boost Care

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1.4K Messages

Ok, please call us at 1-833-502-6678 so we can check your account to be sure the phone is provisioned properly.