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Fri, Mar 13, 2020 4:00 AM
1 y ago
Please call 1-844-834-5579 to submit a claim. You will be given instructions on how you can return your Pre-Owned phone to receive a replacement Pre-Owned phone via the shipping process with valid claim. @travistannehill.
Hi there! Pre-owned phones have the 7 day return policy available and a 90 days warranty. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".
We understand your concern, @travistannehill. Is the phone completely inoperable due to the crack on the screen?
Have you used your number on the device? @travistannehill
Hey there @travistannehill We apologize for the inconvenience. You need to contact us within the 7 days of the return policy, in order for the device to be return to us, and for you to receive a refund. It's been more than 7 days since the device was received, we're unable to replace it.