Eclipse's profile

Thu, Jul 30, 2020 5:00 AM

Phone swap isn’t working

I recently got the iPhone 11 so I swapped phones with my iPhone 7 and have been waiting for the service on my new iPhone to start working and it’s been over 10 hours.

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Boost Care

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4.5K Messages

1 y ago

Hi there! Please make sure that you're using the SIM card that was included with your new phone. SIM cards are not interchangeable in our network. If you continue to experience the same problem, please send us a private message so we may take a look at the account.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page. Private messaging one agent will notify all agents. Private messaging agents is available to all users at all times.