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Thu, Jul 30, 2020 5:00 AM
1 y ago
Hi there! Please make sure that you're using the SIM card that was included with your new phone. SIM cards are not interchangeable in our network. If you continue to experience the same problem, please send us a private message so we may take a look at the account.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page. Private messaging one agent will notify all agents. Private messaging agents is available to all users at all times.