No SIM?

Question

Bought an iPhone XR from virgin mobile's website and have an unlimited data plan with them. Phone has been working fine since the purchase around a week ago. Until today, when I look at my lock screen and it says NO SIM CARD. I check my account on the virgin mobile website and it looked like the photo I attached... no idea what is happening rn.

Nhill1990 · Answer

Hello,I am having the same problem on an iPhone 6- I took it to an apple sttore and they said the problem is with the SIM card, not the device. Is it possible to have this issue resolved at a sprint store? I cannot make phone calls to customer service without the sim.

JohnJ7 · Answer

Hello, Nhill1990. We are sorry about the issues you're having. We'll be happy to assist you with that. Can you send us a private message with your phone number and pin code to verify your account? Thanks.

JohnJ7 · Answer

We have replied to your private message, Nhill1990. Please check your inbox. Thanks.

demthompson · Answer

I'm having the same issue NO SIM. Where is the solution?

Annie1424 · Answer

Hi, @demthompson. You can click on my profile and choose the option 'Send this user a private message'.

klice315 · Answer

The simple fix that worked for me was to just remove and reinsert the SIM card.

Hamilton · Answer

Hi there, @demthompson! Please, send us a private message with more details about the issue to further investigate.

demthompson · Answer

How do I send a private message?

MsBee · Answer

I have this same issue. How can I get help? I keep getting 'No Sim' and 'Insert the service provider UICC' at random times. Twice I was stranded on the side ofthe read when my phone started glitching out with this. I could have been hurt while waiting for help.

jeffc · Answer

Hey there, @MsBee! Sorry to hear about this issue. Can you please send us a private message with your number for further assistance?

klice315

No SIM?

Responses

Nhill1990

JohnJ7

JohnJ7

demthompson

Annie1424

klice315

Hamilton

demthompson

MsBee

jeffc