Ask a Question
Find a Store
Wed, Jan 23, 2019 11:00 AM
Please help my phone says NO SIM! Idk what to do!
2 y ago
Hello there! Thanks for bringing this to our attention. We'd love to look into this for you. Did you try removing the SIM card and wiping it with a clean cloth? Does your phone have any signal bars right now? ~AmyM25
We're happy to hear that! You are very welcome. We're at your service. ~AmyM25
Hi there, @Brianbw! Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the phone, ICCID/SIM card number, and your address to further investigate.
So sorry to hear about this experience, Jjessyylopez. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.