deniseorrin's profile

Fri, Jan 15, 2021 5:00 PM

New phone constantly roaming

I’ve been a Boost customer for awhile now and I just recently got the new iPhone SE. I’ve never had a problem with coverage before but my new phone will not stay connected to the Boost network. The only fix is to turn off automatic network selection and select Boost, but that only lasts for a short while before my phone goes back to roaming. How do I permanently fix this issue?

 

Edit: I should probably mention that I’ve got Data roaming turned off but that doesn’t make a difference

Responses

Boost Care

 • 

1.4K Messages

9 m ago

We are sorry for the inconvenience, @deniseorrin! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.