Houstonyaya4's profile

Thu, Mar 7, 2019 9:00 AM

iPhone Xr

I order a phone yesterday and I looked to check the Oder status and it said that y’all canceled but still took the money out my account

Responses

Boost Care

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3.4K Messages

2 y ago

Sorry to hear that, Houstonyaya4. We really want to help you with this issue, Houstonyaya4! How long ago was the order cancelled?

8 Messages

2 y ago

I placed the order yesterday and I look this morning and I guess that canceled the order but I still want phone just wonder it got canceled

Boost Care

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3.3K Messages

2 y ago

Hey, Houstonyaya4! Noticed that you put private info publicly. Please delete and PM us instead? Thanks!

8 Messages

2 y ago

Can I place the order through you ? If possible

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3.3K Messages

2 y ago

Did you get an order number?

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3.4K Messages

2 y ago

Oh, I see! If that's the case, the money will be refunded automatically. The order will need to be placed again.

8 Messages

2 y ago

Yes I had order number it’s : ek-cbpp-******

8 Messages

2 y ago

How do I do that ?

Boost Care

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3.3K Messages

2 y ago

You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile.  On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the Community member in the "To" field and off you go.

8 Messages

2 y ago

PM

8 Messages

2 y ago

Can I order the phone though you because customer service not answering the phone ?

Boost Care

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1K Messages

2 y ago

Hello there Houstonyaya4. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your order number that was cancelled.