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Thu, Mar 7, 2019 9:00 AM
2 y ago
Sorry to hear that, Houstonyaya4. We really want to help you with this issue, Houstonyaya4! How long ago was the order cancelled?
Hey, Houstonyaya4! Noticed that you put private info publicly. Please delete and PM us instead? Thanks!
Did you get an order number?
Oh, I see! If that's the case, the money will be refunded automatically. The order will need to be placed again.
Yes I had order number it’s : ek-cbpp-******
You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile. On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the Community member in the "To" field and off you go.
Hello there Houstonyaya4. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your order number that was cancelled.