BenBoosted's profile

Sat, Dec 12, 2020 11:00 AM

iPhone XR Swap Problems!


Unable to swap new iPhone XR purchased from Boost Mobile from my currently working iPhone 6,   …”We had trouble processing your ICCIC. Please try again.”  “Firmware Upgrade Required”  - it is current. 

 

Phone tech support says my sim card is bad, doubtful, and they have NO replacements to send me. Unacceptable!  Local Boost dealer says new “advanced network” sim card is required and supplied “nationwide network” card no longer made, no longer works. Again this is doubtful because my iPhone 6 is currently running a nationwide network card just fine. Dealer claims he can sell me an advanced network card that will work, …but ONLY if I buy a new plan that costs TWICE as much.

 

Boost needs to make this expensive phone it sold me work on my plan, …or at least a similarly priced plan!!! If not, I require a full refund on my iPhone or a successful unlock to move my phone to a competitive functional network.

 

Very frustrated!!!. I can see from all the other posts that this is problem for many.  

Boost Care

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2.1K Messages

1 y ago

Hello. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

4 Messages

1 y ago

I'm having the same issue! Never had an issue before just with a dang iPhone

4 Messages

1 y ago

Sent message

4 Messages

1 y ago

Sent message!

Boost Care

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1.4K Messages

1 y ago

So sorry to hear about this experience, @MandyM4802. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

Boost Care

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1.4K Messages

1 y ago

Thanks. An agent will assist you shortly through private messaging. 

3 Messages

1 y ago

I’m also having the same problem with my IPhone XR