vintage1970's profile

Thu, Jan 17, 2019 6:00 PM

iPhone swap

Existing acct - Trying to swap iPhone 6 purchased from Boost with iPhone XR unlocked purchased from Apple.  Getting message that new phone is not eligible for swap.  Please assist

Responses

Accepted Solution

Boost Care

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2.2K Messages

2 y ago

Hi there, @vintage1970! If you are bringing an iPhone Xs, Xs Max, XR, or the LG V40, please call 888-266-7848 to get the phone’s compatible SIM card. You can get more information here at https://activate.boostmobile.com/bring-your-phone. 

2 Messages

2 y ago

How do I p.m

2 Messages

2 y ago

Same here keep getting not eligible to swap! Going from iPhone 6s+ to another iPhone 6s+

Boost Care

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2.2K Messages

2 y ago

Hi there, @Jjaybabyy! We definitely want to get this figured out for you ASAP. Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the iPhone that you are trying to activate, and the ICCID/SIM card number to further assist you. 

Boost Care

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2.2K Messages

2 y ago

You can send us a private message just clicking on my name and then selecting “Send this user a private message".

10 Messages

2 y ago

Im trying to swap my iphon 6 to iphone xr an i just get taking to a blank white page everytime and the automated service just gives me the run around what else can i do!?!??!

Boost Care

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3.5K Messages

2 y ago

Don’t you fret, tonyy323! We’ll get you all sorted out. Can you please send me a private message with your phone number, PIN number, the IMEI of iPhone XR and the SIM card number?

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Boost Care

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1.7K Messages

1 y ago

Hey there, @West89! Thanks for contacting us. Please send us a private message and we'll do our very best to help. 

1 Message

1 y ago

I am having the same problem how do I private message?