9 Messages
iphone purchase problem
For two days I have been trying to make an online purchase, but after clicking the purchase button, nothing happens. I have reached out to customer service in every way available and have been told they cannot help me. How does one purchase a phone from the website when it won't allow the transaction to go through? How can they call themselves customer service when they are unwilling to help?
Responses
jalopez81
Boost Care
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2.6K Messages
2 y ago
Hi there, peggyc. Thanks for contacting us. We're sorry for the inconvenience with the purchase.
Could you try with a different browser? If you're using Chrome, for example, switch to Firefox.
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Nosh_CxUx
Boost Care
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2.2K Messages
2 y ago
@peggyc: Sorry to hear about that. Have you tried using a different email address?
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peggyc
9 Messages
2 y ago
OK, just tried using my other email address, and guess what??? STILL cannot make a purchase. I have tried calling to purchase over the phone, but customer service will not do that, so........
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peggyc
9 Messages
2 y ago
I have tried firefox and chrome, but still no luck. It's been 4 days of this
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peggyc
9 Messages
2 y ago
No I haven't tried a different email address.... would that make a difference?
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peggyc
9 Messages
2 y ago
Just tried a third browser, and still not able to make purchase
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Nosh_CxUx
Boost Care
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2.2K Messages
2 y ago
@peggyc: Thank you for trying and keeping us updated. Can you please send me a PM with an order number of one of the orders that got cancelled?
You can send a private message by clicking on my name, then selecting the message option from the profile page.
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peggyc
9 Messages
2 y ago
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JohnJ7
Boost Care
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2.6K Messages
2 y ago
I'm so sorry for the hassle. Please, try to order the phone again by using a different device to see if it works.
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peggyc
9 Messages
2 y ago
Thank you, but I have tried on my work computer, my home computer, my tablet, and my phone. No luck on any of them
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JohnJ7
Boost Care
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2.6K Messages
2 y ago
Oh, no! Please send us a private message so we can take a closer look.
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JohnJ7
Boost Care
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2.6K Messages
2 y ago
If you have an account with us, send us the phone number and pin code to review this.
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peggyc
9 Messages
2 y ago
OK, but what info do you want in the private message?
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