rshakes's profile

Mon, Oct 7, 2019 11:00 AM

iPhone 11 Options

Okay, so I just want to make sure I've got this right.

The iPhone 11 only works if purchased from Virgin Mobile. A paying customer who has been loyal to Virgin Mobile cannot purchase an unlocked phone from any other source.

But Virgin Mobile is out of stock on all iPhone 11 models.

And Virgin Mobile cannot say when the new iPhone will be in stock again.

Additionally, there is no alert system. Just advice to "check back on the website" in the hopes that you happen to show up in the hour or two after its been posted, before their very limited supply is all sold out again.

Is this right? Virgin Mobile, are you really saying that existing, paying customers MUST buy new phones from you, but you're out of stock and have no idea when you'll be in stock again?

Responses

Nosh_CxUx

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2K Messages

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160 Points

a year ago

Hello, @rshakes. Unfortunately, the iPhone 11 is not available for Bring Your Own, also the program is not available for existing customers. Regarding the iPhone 11, we don't have information about when it will be available again. We sincerely apologize for this experience.

Newbie

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2 Messages

a year ago

I totally agree. I have been checking VM's website everyday, multiple times a day, since the iPhone 11's release on September 20th. Almost 3 weeks later there hasn't been any Pro or Pro Max models in stock at all, and the limited iPhone 11 models they do have in stock are only the 64gb model which is the least popular option on the market. 

As a loyal customer for many years, this is very frustrating. Especially the fact that all other service providers (such a T-Mobile) have all the iPhone 11 models in stock. I honestly don't want to switch providers but within the last few weeks I have been more and more inclined to. 

I will give it about another week, and if VM can't do something one month after release date, I truly believe at that point it would be unnacceptable. Speaking from a business aspect, in today's markiet, a shortcoming like this can cause the downward spiral of any large corporation, and when customers are in the dark it just hastens the process. 

12 Messages

a year ago

I'm sorry, but your sincere apologies are not enough. Why are you bribing new customers with the ability to bring an iPhone 11, and punishing your existing customers who have been loyal to you with an arbitrary rule that prevents them from purchasing a new phone?

JohnJ7

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2.4K Messages

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1.7K Points

a year ago

We can understand how that would be frustrating. New customers cannot bring their unlocked iPhone 11 at this time either. The iPhone 11 only works if purchased on the Virgin Mobile website.

melissac

Boost Care

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2.2K Messages

a year ago

We're truly sorry, radiochris. Unfortunately, the iPhone 11 is not on the Bring your own device list. Please keep checking our site for updates on this. 

Newbie

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1 Message

a year ago

Another unhappy customer wanting to upgrade to an iPhone 11. I've been a Virginmobile customer for years and am happy with their service. But this is a mess, not having adequate stock available. I'm ready to purchase today! Please, take my money! But the 11/128 GB model that will best serve my needs is nowhere to be found, and no estimate of if or when it might be available. At least they could give us the ability to get on a waiting list, or send us an email when they're in stock. Customers like me won't wait around forever, especially with all the other options available...

12 Messages

a year ago

Did you even read this thread? We know its not on the Bring Your Own Device list. We have heard "keep checking back" numerous times. Stop spouting lines and tell your higher ups that your existing customers are pissed.

Newbie

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4 Messages

a year ago

Why is there not a simple alert system where a customer can sign up asking for an email or text to be sent when the phone they want is back in stock?

I'm even more frustrated after reading others experiences ... I just started looking for the iPhone11 on here and it looks like I"m out of luck with no way to sign up for an alert for when it's back in stock.  I want the phone within the next few weeks, a month tops.  Maybe I should look at switching to another carrier at this point.

Long time customer with VirginMobile as well.

12 Messages

a year ago

I've been trying to get an iPhone for 2 months now. Still out of stock on the Virgin Mobile website, still no alert system in play, and still no Virgin Mobile support as to when they will be in stock again.

For those it helps: Verizon has a 6gb, $35 plan. Their iPhones are all in stock. I think its time to make the switch.

Newbie

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1 Message

a year ago

I desperately needed to replace my iPhone 7 and it made sense to go with the newest model, the 11 Pro.  It doesn't make sense however to buy such an expensive phone with the least amount of storage offered which currently is Virgin's only choice.  I waited, checked back and hung in there as long as I could but after 7 years with Virgin, I ended up changing providers.  Whatever is going on with Virgin, get this iPhone inventory issue straightened out.  No other provider has this problem.  If you can't get your hands on the phones customers want, then at least allow ALL phones to be unlocked.  You're losing customers over this!

12 Messages

a year ago

I switched to Verizon and could not be happier! They are still offering (I believe) $35 for 6GB.

Make the switch, my friends!

9 Messages

a year ago

I'm in the same boat.   I don't think they make it clear that existing customers can't swap an unlocked iphone.   I found out after I purchased an unlocked 8 plus, fortunately I'm able to get a full refund.   I too am checking daily to see when phones I'm intersted in (pre owned 7 or :smiling_face_with_sunglasses: will be back in stock.   As an existing customer, I have no other option.  Been with VM for over 10 years...

Enthusiast

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5 Messages

a year ago

I bought an iPhone 11 Pro today at apple store and Virgin Mobile USA was able to move my existing service.