Bobzhang's profile

Sat, Mar 9, 2019 9:00 AM

Invalid sim and sim failure

Hello,

I had to get a loaner iPhone 6 from a local apple store to get my old iPhone 7 repaired and the SIM card that I had previously is giving errors such as invalid sim and SIM card failure.

I have tried contacting apple and they could not figure out the issue. I have done a network reset as well as complete restore but that hasn’t helped. I’ve also tried removing the SIM card and used it in a different phone, that hasn’t worked either. I have no connectivity, and unable to make calls or text.

Responses

Boost Care

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2.2K Messages

2 y ago

We definitely want to get this figured out for you ASAP. Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the phone, and the ICCID/SIM card number to further assist you. 

3 Messages

2 y ago

Did you get that fixed? I have the same problem.

Boost Care

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1.7K Messages

2 y ago

Hey there, @patfam! Thanks for contacting us. If you are trying you old SIM Card, it won't work. You'll need to visit this link: https://www.virginmobileusa.com/plans/bring-your-device.html and if compatible, the system will guide through the process of purchasing a compatible SIM Card for your new Apple device.

1 Message

2 y ago

Need help with same issue

Boost Care

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3.3K Messages

2 y ago

Hi, Loki. Please send us a private message with more details about your request.