Ask a Question
Find a Store
Fri, Jun 26, 2020 3:00 PM
I'm unable to see private messages so you wont be able to assist through private messages
1 y ago
Hi there tjcbar. Please trying sending the private message once again so we could reply back. victor21
sure, i will try
Thank you. Please keep us posted.
Thank you. We will reply back to the private message. Please let us know the results. victor21
Are you able to use and create a new profile with another email? victor21
Where you able to create the new profile? Or you're not able to see the private message on the new profile?
Do you know if your device complies with the requirements for it to be unlocked?
Understood. Are you an existing customer?
Understood. For security reasons, we are not able to handle this kind request on a public post. Please contact us at 1-866-402-7366 so one of our available agents can help you escalate your request for unlocking.