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Sat, Nov 20, 2021 3:54 AM

I have an iPhone 7 Plus, which is compatible with 4G but can’t get the SIM card update that boost is requiring

When trying to get the SIM card update for the 5G network, which includes 4G, my iPhone 7 Plus says no SIM card when inserting the new one. After speaking with technical support, they assured me that my phone was compatible and that the upgrade should work. They said that the in store consultant just needed to activate it on the 4G network, which 2 different people did not know how/refused to do. I don’t want to switch carriers if at all possible but I do not choose to purchase a new device when my current one is perfectly capable. Please advise.

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