How do you cancel an order that's still "processing"?

We will continue to assist you in private @scottnj.

Hey there, @scottnj. We'd love to help. Can you please send us a private message with the order number?

I ordered a phone online yesterday, but it's still "processing" and hasn't shipped 24 hours later.  Normally I'm not that impatient, but waiting another couple of days without a phone is tough.  I'd like to buy one in-store instead if there's a way to cancel the order I made yesterday.  Tried calling the support number, but none of the menu options applied and I couldn't get through to a human without an existing Boost number, which I don't have.  Thanks for any help.

PM sent.  Please let me know if you don't see it.  Thanks!

Thanks very much for your help!

Can any sales rep please help me? I have a question, but can't seem to find the answer.

Hey there, lexmireya! How may we assist you today?

Hello @Aileen05. We can submit the request for the order to be cancelled as long it is less than 4 hours from the time the order was submitted.

~ Joy P.

Please, send us a private message for further assistance @Aileen05.

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

I have been trying to get in contact with someone that can help me. I wish to cancel my order for a phone i ordered. It says it is still processing.

i need help cancelling my order i placed 3hours ago

Hey there! I'd be happy to help you. Please send me a Private Message with the order number to further assist you.