I ordered a phone online yesterday, but it's still "processing" and hasn't shipped 24 hours later. Normally I'm not that impatient, but waiting another couple of days without a phone is tough. I'd like to buy one in-store instead if there's a way to cancel the order I made yesterday. Tried calling the support number, but none of the menu options applied and I couldn't get through to a human without an existing Boost number, which I don't have. Thanks for any help.
Please, send us a private message for further assistance @Aileen05.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
Responses
Accepted Solution
Annie1424
Boost Care
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1.7K Messages
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730 Points
3 years ago
We will continue to assist you in private @scottnj.
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Annie1424
Boost Care
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1.7K Messages
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730 Points
3 years ago
Hey there, @scottnj. We'd love to help. Can you please send us a private message with the order number?
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scottnj
Accomplice
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10 Messages
3 years ago
I ordered a phone online yesterday, but it's still "processing" and hasn't shipped 24 hours later. Normally I'm not that impatient, but waiting another couple of days without a phone is tough. I'd like to buy one in-store instead if there's a way to cancel the order I made yesterday. Tried calling the support number, but none of the menu options applied and I couldn't get through to a human without an existing Boost number, which I don't have. Thanks for any help.
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scottnj
Accomplice
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10 Messages
3 years ago
PM sent. Please let me know if you don't see it. Thanks!
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scottnj
Accomplice
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10 Messages
3 years ago
Thanks very much for your help!
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lexmireya
Enthusiast
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4 Messages
3 years ago
Can any sales rep please help me? I have a question, but can't seem to find the answer.
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JohnA13
Boost Care
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244 Messages
3 years ago
Hey there, lexmireya! How may we assist you today?
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Aileen05
Enthusiast
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2 Messages
3 years ago
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Aileen05
Enthusiast
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2 Messages
3 years ago
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Joy1713
Boost Care
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3.1K Messages
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700 Points
3 years ago
Hello @Aileen05. We can submit the request for the order to be cancelled as long it is less than 4 hours from the time the order was submitted.
~ Joy P.
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Joy1713
Boost Care
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3.1K Messages
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700 Points
3 years ago
Please, send us a private message for further assistance @Aileen05.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
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Perf3ctChaoz
Enthusiast
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4 Messages
3 years ago
I have been trying to get in contact with someone that can help me. I wish to cancel my order for a phone i ordered. It says it is still processing.
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chrisalequin
Enthusiast
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1 Message
2 years ago
i need help cancelling my order i placed 3hours ago
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JamieB
Boost Care
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944 Messages
2 years ago
Hey there! I'd be happy to help you. Please send me a Private Message with the order number to further assist you.
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