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Tue, Dec 11, 2018 4:00 AM
1 y ago
2 y ago
Hey, Flora43! Noticed that you put your personal info publicly. Please delete and send us a PM instead. Thanks!
Someone from customer service, finally got me set. I should not have had to spend hours on a process that should take less than 5 minutes though. Virgin Mobile really needs to fix its site page
@SCFW41. It's great to hear that. Thanks for the feedback. We’ll be sure to pass it on.
When are you going to activate my phone. You moved me to a more expensive plan, you turned-off my old phone, but after a whole day, I still don't have a working phone. Hello????!!!! Your site page will not allow us to activate the phones, and many of us do not have a third phone, to call customer service. You're about to lose a long-time customer
Sorry to hear that, @SCFW41. We definitely want to take a closer look at this. Can you please send us a private message with your phone number, PIN, IMEI and SIM card numbers from the new device?
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
I am having the same issue with getting my new phone to activate. Help please.
Hello, @phjones213. Thank you for stopping by. Please send us a Private Message to better assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.
I am having the same issue. I just installed the sim card into my older iphone 6s. It wont take my DOB and is asking for a pin# I have never recieved.
Sorry to hear that, @grillhampton. Please send us a private message with the phone number. We'd love to help.
need help activating online
Hi, Diddy. Let's do some investigating. Is it an unlocked phone or a Virgin Mobile device?
i for got my pin and my sercuty question
You will need to access the account to do it, @happyfeet2. Did you send us the private message with the phone number?
Hi there, @happyfeet2. Please send us a private message with your phone number. We'd like to help.