Ronn's profile

Tue, Dec 11, 2018 4:00 AM

How do I swap my service to my new phone? How do I activate my phone?

I recently bought a new phone from the virgin mobile website and it just arrived but it won’t let me activate it online

Responses

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3.3K Messages

2 y ago

Hey, Flora43! Noticed that you put your personal info publicly. Please delete and send us a PM instead. Thanks!

1 Message

2 y ago



3 Messages

2 y ago

Someone from customer service, finally got me set.  I should not have had to spend hours on a process that should take less than 5 minutes though.  Virgin Mobile really needs to fix its site page

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3K Messages

2 y ago

@SCFW41. It's great to hear that. Thanks for the feedback. We’ll be sure to pass it on.

3 Messages

2 y ago

When are you going to activate my phone. You moved me to a more expensive plan, you turned-off my old phone, but after a whole day, I still don't have a working phone. Hello????!!!! Your site page will not allow us to activate the phones, and many of us do not have a third phone, to call customer service. You're about to lose a long-time customer

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3K Messages

2 y ago

Sorry to hear that, @SCFW41. We definitely want to take a closer look at this. Can you please send us a private message with your phone number, PIN, IMEI and SIM card numbers from the new device?

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".

1 Message

2 y ago

Hello,

I am having the same issue with getting my new phone to activate.  Help please.

Thank you.

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2K Messages

2 y ago

Hello, @phjones213. Thank you for stopping by. Please send us a Private Message to better assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

1 Message

2 y ago

I am having the same issue. I just installed the sim card into my older iphone 6s. It wont take my DOB and is asking for a pin# I have never recieved. 

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1.8K Messages

2 y ago

Sorry to hear that, @grillhampton. Please send us a private message with the phone number. We'd love to help.

1 Message

2 y ago

need help activating online

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3.3K Messages

2 y ago

Hi, Diddy. Let's do some investigating. Is it an unlocked phone or a Virgin Mobile device?

2 Messages

2 y ago

i for got my pin and my sercuty question

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1.8K Messages

2 y ago

You will need to access the account to do it, @happyfeet2. Did you send us the private message with the phone number? 

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1.8K Messages

2 y ago

Hi there, @happyfeet2. Please send us a private message with your phone number. We'd like to help.