lashby's profile

Thu, Jul 9, 2020 10:00 AM

Didn't see expanded network sim card until after activation

I missed that I have the expanded network sim or my iphone 11.  The phone is on  and updating the software and setting up now.  Is there a way to fix my mistake?  

Accepted Solution

3.6K Messages

1 y ago

Unfortunately, once the device is activate outside of the network it cannot be activated on the expanded network. We can go ahead, and review the account. Would you please be so kind to send us a Private Message, so we can further assist you? 

 

To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".

 

~JoyP.

4 Messages

1 y ago

Yes 😞   it's in the middle of installing software updates now.  

3.6K Messages

1 y ago

Hey there @lashby Thank you for contacting us. Just to clarify, you activated device already, but not with the expanded network. It's that correct?

 

~JoyP.