Certified Pre-Owned i-Phone Warranty,
Bought a certified pre-owned i-Phone 6S on 16-Dec-18. Comes from Boost with a "1 year Apple Limited Warranty". Got it activated on 23-Dec-18. 17-Feb-19 it would no longer take a charge (I've owned it now for 60 days). Took it to the Apple store, they did diagnostics on it (ICC), told me it was dead, as in like forever, not repairable. Battery is fine, something wrong with internal circuitry. I've now called Boost 17 times in the last 48 hours (no exaggeration, not kidding) and no one can help me get a new phone. Boost keeps sending me to their insurance carrier, Bright Star, but Bright Star says they don't handle the 1 year warranties on CERTIFIED pre-owned phones, just the 90 day warranties on regular pre-owned phones. A few times Boost, even without asking me, connected me to Apple, but Apple says "we have no record of your phone being remanufactured ("certified") or resold and activated. We only show the original sale of this phone and the original warranty, which expired in Aug '18. A Senior Supervisor at Apple spent 2.4 hours on the phone with me (no exaggeration, not kidding) while we called Boost, got to a supervisor, got transferred to Bright Star, called Boost back and finally got a Boost Supervisor to understand the situation and agree to fix the problem, saying "call back in 24 hours for an update". The Senior Supervisor at Apple clearly asked the Boost Supervisor for a case # or reference # that we could refer to in order to get the update. The Boost Supervisor assured us that everything was logged into my account and only my phone # would be needed to reference this issue. I called back this evening (21-Feb-19), requested a supervisor (which I got, at least he said he was a supervisor) and asked for an update. He referred me to Bright Star. I told him "please don't do that" and explained to him the difference between a certified pre-owned i-phone and a plain old pre-owned i-phone (which is clearly laid out on Boost's web site). He asked me to hold for a minute while he looked into the situation, so I said "ok". After 15 minutes I was automatically transferred to Apple, who told me (you guessed it), "terribly sorry sir but we have no record of your phone being refurbished, resold and reactivated. We can't help you". So now I'm stuck with a completely dead i-Phone 6S, and a cell phone bill from Boost who doesn't understands their own policies enough (and/or doesn't train their employees enough) to do anything about it. I have never encountered such incompetence in my life. Everyone at Boost has been very polite and they seem to want to help, but they don't understand enough about how their own systems to make them work. All the politeness in the world won't fix my phone. I would never believe this could actually happen if I wasn't living it - this whole thing is like a bad joke.
Frustrated Beyond Belief
Frustrated Beyond Belief