Steve_H's profile

Mon, Jun 7, 2021 4:02 AM

Can't swap on phone on existing account

Being told that the original phone number and account PIN are required to swap a boost mobile phone I got off eBay.  It's Boost compatible. Have been unsuccessful in getting original info. Is there any way to work around this?  


Accepted Solution

Boost Care


2.3K Messages

4 m ago

Hello, @Steve_H. Thanks for stopping by, We're sorry to know that you're in this type of situation. The account attached to your phone needs to be cancelled in order to reactivate it with a different number. If you're unable to authenticate the account, we're unable to access it or make changes to it. We apologize for this experience. 
- Carly U.