scwilliams13's profile

Thu, Jan 21, 2021 5:00 PM

Can't Swap Device

I'm trying to swap my iPhone 6 for the new iPhone SE that I bought recently. Two errors continuously pop up. It says something like "Something went wrong" and "This device is not eligible to swap." 

Responses

Boost Care

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3.3K Messages

3 m ago

Hey there, scwilliams13. Let's do some investigating. Is it an unlocked device?

Boost Care

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3.3K Messages

3 m ago

Understood. Please send us a private message with the account phone number and pin code.

2 Messages

3 m ago

Hi, it isn't an unlocked device. I bought it on the boost mobile website.