Ask a Question
Find a Store
Fri, Jan 25, 2019 2:00 PM
Your website activation is stuck on the device status. Someone contact me so I can't get this done.
2 y ago
So sorry to hear that, @lauraadriana66. We definitely want to get this figured out for you. Can you please send us a private message with the IMEI and SIM card numbers from the phone you're trying to activate?
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
same issue here
Oh, I purchased the phone from virgin
I am upgrading from an iphone 5s to a 6s. I had the 6s delivered today. I turned it on and set it up and then went to the website to swap device but the screen freezes after I have entered my pin. The new phone has some of the items from my old phone like contact info but unlike in the past when I have upgraded most apps are missing and it tells me I am on "spint" instead of "virgin"
Having exactly the same issue and need help.
Understood. Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the new phone, and the ICCID/SIM card number to further assist you.
Hi there, @giarcmadaeel! Could you please provide us with more details about the issue? Are you activating the phone on a new or existing account? Where did you purchase the phone?
Thanks for that information. You can send us a private message just clicking on my name and then selecting “Send this user a private message".
are you able to help?
phone number =
pin code =
I am activating it on an exisiting account
Thanks! Please, send us a private to further assist you.
I initially had bought my iphone 7 from virgin, the update messed up my phone, the celular data was not working so apple lend me an iphone 6 that i used for about 2 weeks. Well, now they have completely replaced my device since they where unable to just fix it.. I cannot contact anyone since it is the only device I have.. I am unable to activate my phone and my sim card has been "locked" .. initially it said "virgin" as i was trrying to set up my phone but then i was not receiving the code to activate it after login into my apple id... can i get some help please?.. when i try the online activation it gives me this message: " Sorry, the ICCID you entered is already in use. Please check the number and try again. "
Hey there, @lauraadriana66! We're deeply sorry to hear that. Please send us a private message with your phone number, pin, MEID/DEC number of the new phone and the SIM Card that came with it. We'll be waiting for you!
I have the same issue - but do not have access to another phone for the number provided. I need to send a PM to an agent please.