Ask a Question
Find a Store
Fri, Jan 25, 2019 2:00 PM
Your website activation is stuck on the device status. Someone contact me so I can't get this done.
2 y ago
This conversation is no longer open for comments or replies and is no longer visible to community members.
I am having this same issue but I do not have another phone available to use, only my current phone and the phone I want to activate. Any other ways to do this?
So sorry to hear about this experience, Kcutshall0710. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with a brief description of your request.
Hi there, @Kintla. Please close the window, clear the cookies and the cache then try again.
hi im having the same issue. can i have some help
Hey there, sorry to hear about that. If the steps provided in the previous post does not work, please shoot us a private message with the number and PIN so we can further help you.
Hey there! I'd be happy to help you. Please send me a Private Message to further assist you.
Hi, ghostmar. Hmm – Can you private message us with your phone number so we can look into it?
Replacing my Iphone 5c with 6s. Arrived yesterday. Cant activate it. I enter the IMEI and ICCID when asked and then hit next and all I get is an endless red circle. I tried the phone number suggested and pressed 5 then 1 and get a Spanish reply. HELP
Having the same problem! Trying to upgrade from 5S to 6S and can't get the activation to work. Get to the last page and nothing happens.
So sorry about the trouble, bankerted! Can you private message us the details so we can investigate further?
Contact Virgin @ 888-322-1122 and press 5 and then 1 when given a choice by the computer voice.
After much frustration on the web site, this worked for me....
Can you please send us a private message Kintla?
That did not work