Newbie
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1 Message
Cannot swap to new phone
(This seems to be a recurring problem!)
Ordered a new iPhone, received Saturday. Yesterday I went on the Virgin Mobile website and attempted to activate the new phone and switch my number. Attempted MULTIPLE times, it froze at the 'choose plan' option. Finally I was looking at the new phone's settings, and it appears I was sent a phone that is intended for SPRINT!
What is the solution? Can my new phone be remotely fixed so that I can activate it with Virgin Mobile, or will I need to have a new phone sent that is correctly configured for Virgin Mobile?
This has been a frustrating and time-consuming issue.
Responses
adrichristine
Newbie
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4 Messages
2 years ago
Now that I am looking at my phone, I have the exact same problem. How will this be fixed? This is beyond frustrating.
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schornb
Newbie
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1 Message
2 years ago
I am having the same issue. I have tried to activate my new phone 4 times and it comes up w/ the message below each time. The problem is I can't call to activate my phone because my cell phone currently does not have service...Please let me know how I should proceed.
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AmyM25
Boost Care
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1.5K Messages
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1.6K Points
2 years ago
Hello schornb. Thanks for reaching out to us. It is our pleasure to assist you. Please, send us your device's information in a private message, so we can figure out what is going on with the activation. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
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jalopez81
Boost Care
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2.3K Messages
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590 Points
2 years ago
Hi there, calrobnicash. Thanks for contacting us. We're sorry for the inconvenience with the activation.
Please, send us a private message with the IMEI or DEC, and the phone number and PIN if you already have an account.
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calrobnicash
Newbie
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2 Messages
2 years ago
Waited on hold for 45 min. no one answered
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calrobnicash
Newbie
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2 Messages
2 years ago
Having the same problem new phone cannot activate through phone or online
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melissac
Boost Care
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2.2K Messages
2 years ago
Hi, Thejoz. Do you already have a Virgin Mobile phone? Is it a Virgin Mobile device? Where did you purchase the phone?
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THEJOZ
Newbie
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3 Messages
2 years ago
Same problem here, Defaulted to SPRINT mobile. No way to connect to anything. Please answer so I can send you my IMEI. Thank youi.
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THEJOZ
Newbie
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3 Messages
2 years ago
I have an old HTC using Virgin Mobile. I purchased a prev. loved Ihone7 plus from Virgin Mobile
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melissac
Boost Care
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2.2K Messages
2 years ago
Let's take a closer look. Please send us a private message with the details.
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