Cannot swap to new phone
(This seems to be a recurring problem!)
Ordered a new iPhone, received Saturday. Yesterday I went on the Virgin Mobile website and attempted to activate the new phone and switch my number. Attempted MULTIPLE times, it froze at the 'choose plan' option. Finally I was looking at the new phone's settings, and it appears I was sent a phone that is intended for SPRINT!
What is the solution? Can my new phone be remotely fixed so that I can activate it with Virgin Mobile, or will I need to have a new phone sent that is correctly configured for Virgin Mobile?
This has been a frustrating and time-consuming issue.