DD11's profile

Tue, Oct 8, 2019 9:00 AM

Bad IMEI Number

Has anyone ever recived a Iphone with a already used IMEI number.
After 2 techs and a hour trying to config what should be a new apple 10s I was told by support the IMEI number was already in use and the only option I have is to return the phone.
When asked how this could happen he said it was already used, I am not sure if he was refering to the phone or something else.

After digging farther into the system I found.

IMEI is currently reserved for a Customer, either due to a pending port-in request or an Installment Billing loan, and cannot be activated for another Customer. Please try your transaction with another device.

Any thoughts before this phone goes back and I look else where after a very long time with Virgin?

Thanks

Responses

Boost Care

 • 

3.4K Messages

2 y ago

Woah! That’s definitely not what we like to hear, DD1. Please send me a private message with your phone number , PIN, IMEI number and SIM card number from new device. 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

1 Message

1 y ago

Unblock imei number

Boost Care

 • 

1.6K Messages

1 y ago

Hi there! Sorry for the delayed response. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".