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Wed, Aug 19, 2020 4:00 PM
7 h ago
1 y ago
Hi there, lesliem23! Please connect the phone to a WiFi network, and check for software updates.
Hi there lesliem23. Confirm the firmware update to continue. victor21
Hello, Vp070978! Please insert the SIM card, connect the phone to Wi-Fi, go to device Settings and check for System Updates or Software Updates.
Hope this helps.
@Vp070978 Are you seeing the Firmware update message in the notification bar? If yes, what happens if you click on it?
10 m ago
I tried this as well and after I press continue after I updated my new phone it keeps saying something went wrong. Idk what else to do.
Hello, cynthiae26. I'm sorry to hear about this issue. Please send us a private message with your phone number and PIN to assist you.
To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.
I am currently having the same issue. Did you ever figure it out if so how?
Understood. We remain at your service.
Hi there, djanet_15. Thanks for contacting us.
In that case you have to make sure that the phone is up-to-date. Do you have Android or iPhone?
I have an iphone and am currently updating software
I’m having the same issue I tried to transfer my iPhone 7 to XR and everting up to date