tcashman's profile

Mon, Jul 30, 2018 6:00 PM

Activate new sim card

My old sim card malfunctioned.

I need to activate the new one.

The email reply I sent 4+ hours ago about my case hasn't been responded to.

Facebook chat told me to call support. Again, I dont have a working sim so I can't call anyone. Then they told me they cant discuss account info on there. (Why do you have that as an option for support then?)

Hopefully someone on here can actually help me.

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Responses

807 Messages

3 y ago

Hi there! Sorry to hear that you’ve been experiencing this issue! We’d be happy to help. Just to confirm. Do you have a new SIM card?

2 Messages

3 y ago

Yes I do

1.7K Messages

3 y ago

Hey there, @Amdavis2007! Thanks for contacting us. Please send us a private message with your phone number, PIN , MEID/DEC of your new phone and your SIM Card number. Also include some details about your situation, that way we can assist you properly. In order to send a private message, you just need to click on my name, then select the option that says "Send this user a private message".

1 Message

3 y ago

I can get any help with activating my replacement sim and i obv cant call..what do i do

3 Messages

3 y ago

I'm having the same problem and i can't call or text bc i don't have service so the regular service line is no good

3 Messages

3 y ago

Boost Care

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3.5K Messages

3 y ago

Understood, lexhighto. Please send us a private message with the account phone number, pin code and the SIM card number. 

Boost Care

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3.5K Messages

3 y ago

Hi, lexhighto. Please send us a private message with the account phone number, pin code and the SIM card number. 

Boost Care

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3.5K Messages

3 y ago

Please do not share your account information in public, lexhighto. We recommend you to delete this information and send us a private message.

3 Messages

3 y ago

the situation is, my phone broke, and my sister gave me her old virgin mobile phone, but she had lost the sim card. a virgin mobile customer service rep told me to just go buy any simcard for an iphone at walmart. 

that didnt work, so i got them to send me an actual virgin mobile sim card. But this one doesn't work either! 

Boost Care

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3.6K Messages

3 y ago

Hi there susannah. Did you removed your original sim card and insert it in another phone? Are you trying to use your sim card in another phone? Victor 21

3 Messages

3 y ago

I need to buy and activate a new SIM card because my phone keeps saying "Invalid SIM." and SIM Failure. Where do I buy a new sim card and how do I activate a new one?

1.2K Messages

3 y ago

Hey, @susannah! Let’s get you taken care of. Can you send us a private message with your phone number to verify your account? Thanks!

3 Messages

3 y ago

Please help me activate my replacement SIM card!!

3 Messages

3 y ago

Hi,

I just got a replacement SIM card from the apple store. I just need help activating it. I want to keep my current phone number, phone, and service.