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Fri, Mar 2, 2018 10:00 AM
3 y ago
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@miaomiao3600; @sarahtbull; Sorry to hear that. We can definitely help you with this problem. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Same, but it's going on an hour for me.
Hi there, @darthredraider! We apologize for this experience. Definitely want to look into this for you. Please send us a PM with your number and your Virgin Mobile PIN.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
I am having the same problem.
That doesn’t sound good at all, so sorry about this.To research further, can you send us the cross streets and ZIP code where this occurs?
That doesn’t sound good at all. So sorry about this, @Alasilv0714. Please send us the details via private message, along with your phone number so we can get this thing resolved.
20 hours in and my phone is still not activated
Hi there, @Roberta! We apologize for this experience. Definitely want to look into this for you. Please send us a Private Message with the phone number you want to bring and the PIN you created.
Hello, @Roberta. We've received your private message. We'll continue assisting you via private message. -Kira_M.
Thank you Kira ~ I will continue to try to get the phone to work ~ I have done everything as requested and sent all information requested.
Though Jeffc Nosh and you have said they will assist through private messaging, I have not received any private messages from anyone today. What is this about ~ do you have any customer service?