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Fri, Jan 29, 2021 8:06 AM
2 y ago
Another quick, related question. If I try a new carrier and don't like it, and want to come back to VM now Boost, am I able to do that?
In case anyone else needs information like this, I've sent a PM to one of VM's employees. He (JohnJ7) asked for the phone number, PIN and MEID. I've sent that but haven't heard back yet.
The guy yesterday (frankt) was really helpful.
One of the things I'm going to miss if I leave is VM's customer service. I've always been happy with them.
Okay, a new response from a new employee. They said they've submitted the 'unlock request' for boths phones and it can take 3 to 5 days to be completed.
So....I still don't know if there is something I have to do on my end.
This also means unless I top up, I'll be without a phone.
I've asked if my prior phone (used with VM before this LG for 2 years or so) can be unlocked.
I'm tempted to just buy a new unlocked phone on amazon and start with a new carrier all together.
Yargs! My own phone isn't eligible to be unlocked until March 16th!!! My son's is eligible.
So, I could either go without a phone until after the 16th or pay for another month at VM, it'll switch to Boost and will have to hope that the Boost people will be as helpful as VM's people!
JohnJ7 has been helpful. Thanks!
Now, more confusion. The next response I got said that both phones ARE eligible to be unlocked because they've been active more than 14 days. ???!!!
(Is anyone else reading this at all?)
Okay, she has clarified. (Joy1713 is wonderful!)
I hate that the employees at Virgin Mobile are losing customers because of the transition to Boost.
frankt, JohnJ7 and Joy1713 have been really helpful! (I hope Boost treats their customers as well as VM has treated me and my son.)
My husband and I recently got our phones unlocked by VM. It took 3 business days. We didn't get any notification that it had been done, but when we went into: settings, system, system update, under UICC unlock it says UICC unlocked for any sim card. Unfortunately just because your phone is unlocked it doesn't mean you can use it on another service. Both our phones are Motos, mine a newer model. But when we checked T-Mobile they said his could be used on their service, but mine could not. But at least getting them unlocked might give you options.
Hi, Maryrk, thanks for writing! (I wondered if I looked like a weirdo typing to myself so much!
I wondered how I'd know once it is unlocked. My son wants to try Mint and said he can check if the phone is unlocked by buying their SIM card, putting it in and seeing if it asks for an unlock code (or if it lists multiple carriers).
This is all foreign to me. I worried that if he takes out the VM SIM and tries a new one from a different carrier, it'll mess up his phone. We both have the same model. He said he checked on their site and it showed his phone will work there (but then again, that may not be completely accurate).
Sorry for rambling. Our accounts are paid (for a few more days) so I also worried service would be interupted and then we'd really not know if/when phones become unlocked.
Fun, fun, eh?!
Aha! I didn't catch what you just clearly said. Sorry! I just went to system, updates and UICC Unlock and it still shows as locked to a Sprint SIM only. I'll keep checking that to see if/when it changes.
Thank you so much!!
Yes, Mint is very tempting, as long as you don't mind paying a year in advance. They also have the best choice of phones I've seen at any other carrier. We've both got the 10 GB @$35 month plan on virgin. We're waiting to see if boost honors the 10Gb plan. Otherwise we might have to jump ship because 3gb won't do it, but we really don't need unlimited data either. I'm hoping Boost will honor our VM plan because we just bought our phones in November and I'd like to keep using them for awhile.
Hi there River616. Thanks for contacting us. We'll be happy to help.
Please, send us a private message with the phone number and PIN to check the account.
@jalopez81, I just sent you a message with both of our phones' information.
My son is trying the 3 month period first. (Then he saw you could try it for a week for $5!)
He just texted me and said he checked the UICC unlock thing, got a notification saying the phone has been unlocked. Then the phone reset and when he went back to settings, it's showing that it's locked to Sprint SIMS only.
He can't call VM while he's at work so is going to try to take off work early and get ahold of a human there.
My phone is still locked. The request for both phones were put in at the same time but maybe it'll take a little longer for mine. (Same phone model, though...)
I almost bought a new phone from VM a few months back. So glad I didn't or I'd be stuck with Boost.
I do hope they honor your terms at the same (or better?!) rate.
I'll clarify that, the VM agent that I just PMd replied saying that they've checked and "both phones have been unlocked already." However, both my and my son's phones show locked to Sprint SIM only.
@jalopez81 can you please help?!
Well...now they're saying both phones are unlocked, however both of our phones say
Your device is configured only to use your carrier's network.
To use other carriers SIM cards, please contact customer support."
Why is this so difficult?!