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SeaWolf
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Fri, Mar 2, 2018 1:00 PM

Hold the phone! Manage your Boost account without calling!

We know you're busy and let's face it, nobody likes calling their wireless provider. Skip the hold time and manage your account 24/7 with these five easy tasks you can do with the BoostMobile.com the My Boost Mobile app available for Android or iOS.  

 

  1. Pay your bill:  Make a payment or redeem a Reboost card either through the MyBoost app or MyBoost account online. Check out the instructions here: Make A Payment
  2. Upgrade your phone: If you've been a Boost customer for at least 12 months with a good payment history, you may be eligible for BoostUp! our program that lets you upgrade to a new phone with small monthly payments. We have an article with all the details, plus how to tell if you're eligible to upgrade here:  Upgrade and BoostUp! FAQs 
  3.  Check order status: So you've ordered a new phone and want find out status?  Keep track of it every step of the way by going to our Order Status page.  For more information and some frequently answered questions about Order status, check out our Order FAQ article
  4. Activate a device: You've got your a new phone and you want to activate it on your Boost line?  It's super easy to do.  Read our Activation Instructions! 
  5. Add International calling or SMS: Boost has several ways to keep in touch with friends and family living far away.  We have instructions to help you add an international calling or texting plan in our support article here

Yv2Boost_introduction_Galaxy-S6-Front+Angled-PSD+Ai-MockUp-P-Px.com@1x.pngou can also order a new phone, add or remove services like Tidal, change your phone number, invite members to join your family plan and much more on BoostMobile.com or through the My Boost Mobile app. Check out your My Boost Mobile account or theMyBoost app, look around and let us know if you have any questions.

 

 

 

Responses

Enthusiast

 • 

3 Messages

3 years ago

 I seen where u helped someone with the issue that they swirched service, activated their new phone, and put a $ pin on their account and the phone keeps saying that i still owe them$ 0.00 please help me

Enthusiast

 • 

2 Messages

3 years ago

I been wit boost for little over 5 years and i still have gotten an upgrade are a text message from boost and i make my payment on time and i keep seeing the boost up all i see in my account is if i want a family plan that all 

Nosh_CxUx

Boost Care

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2K Messages

 • 

160 Points

2 years ago

Hi there, @edgar80! Thank you for stopping by. Definitely want to look into this for you. please send us a Private Message with your phone number and PIN.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Enthusiast

 • 

1 Message

2 years ago

 I have been trying all afternoon to activate my new phone bc my old one broke (i cant call), but the online activate site goes blank everytime i try to access it.

Enthusiast

 • 

2 Messages

2 years ago

I forgot my pin and i lost my phone!!! Help!

jeffc

Boost Care

 • 

1.1K Messages

2 years ago

Hello there, we can see that you weren't able to very the account with the correct PIN, can you please send us a private message so we can further help?

Groupie

 • 

1 Message

2 years ago

I need customer service to help. I have 4 lines and I changed my phone plan and now my other phones lines are disconnected. I have paid my bill. Need help fast. 

MarcosG

Boost Care

 • 

1.7K Messages

2 years ago

Hey there, @dnmerrell Thanks for contacting us. If you changed the plan in your accounts, then it may not be refundable. However, we'd like to take a closer look at this situation to see what can be done. Please send us a private message with your phone number and pin. In order to do so, you just need to click on my name, then select the option that says "Send this user a private message". 

6 Messages

2 years ago

Im trying to swap a phone from one account to another since my SO has a new phone and plan. Theres no button to deactivate the phone on the other account and reactivate it on mine.. I just get the not eligible to swap error even though they are both boost mobile accounts.

Enthusiast

 • 

2 Messages

2 years ago

I am the primary account holder on our family plan. My Son's phone was removed from the plan somehow. I was unaware it was removed until just now when I looked at the account on My Boost. I have always received notification when a line is added or removed. I want to know when it was removed and by who. 

Groupie

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4 Messages

2 years ago

I'm trying to check and see if a boost card has been used already I'm not a boost mobile owner


@SeaWolf wrote:

We know you're busy and let's face it, nobody likes calling their wireless provider. Skip the hold time and manage your account 24/7 with these five easy tasks you can do with the BoostMobile.com the My Boost Mobile app available for Android or iOS.  

 

  1. Pay your bill:  Make a payment or redeem a Reboost card either through the MyBoost app or MyBoost account online. Check out the instructions here: Make A Payment
  2. Upgrade your phone: If you've been a Boost customer for at least 12 months with a good payment history, you may be eligible for BoostUp! our program that lets you upgrade to a new phone with small monthly payments. We have an article with all the details, plus how to tell if you're eligible to upgrade here:  Upgrade and BoostUp! FAQs 
  3.  Check order status: So you've ordered a new phone and want find out status?  Keep track of it every step of the way by going to our Order Status page.  For more information and some frequently answered questions about Order status, check out our Order FAQ article
  4. Activate a device: You've got your a new phone and you want to activate it on your Boost line?  It's super easy to do.  Read our Activation Instructions! 
  5. Add International calling or SMS: Boost has several ways to keep in touch with friends and family living far away.  We have instructions to help you add an international calling or texting plan in our support article here

Yv2Boost_introduction_Galaxy-S6-Front+Angled-PSD+Ai-MockUp-P-Px.com@1x.pngou can also order a new phone, add or remove services like Tidal, change your phone number, invite members to join your family plan and much more on BoostMobile.com or through the My Boost Mobile app. Check out your My Boost Mobile account or theMyBoost app, look around and let us know if you have any questions.

 

 

 


 

jeffc

Boost Care

 • 

1.1K Messages

2 years ago

Hey there, @benadams790!

 

We'd like to help you. Please provide us more details via a private message for further assistance.

 

Thanks.

Enthusiast

 • 

2 Messages

2 years ago

I "thought" I was  purchasing 1GB Ongoing Hotspot, but inadveretantly also added PlayPhone Gaming.  I'd like to discontinue the PlayPhone Gaming.

Enthusiast

 • 

2 Messages

2 years ago

Now it says I have no service.

 

Nosh_CxUx

Boost Care

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2K Messages

 • 

160 Points

2 years ago

Hi there, @jbailey! Definitely want to help you with this. Please send us a Private Message with your phone number and PIN.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.