Wed, Mar 31, 2021 3:50 AM

Boost holding iphone hostage even though they can NOT fix service issues.

I am posting this for people to see because Boost made the last one private (well the made it private after leaving customer sensitive information in the open  after stating it was private, I had to pull that information off before anyone could see it.)  But it does not help the community if it is now hidden.  

I have been troubleshooting with Boost for months, since I started the service, to try to fix the connection issues I have while at work.  So spending 40 minutes to well over an hour each time trying to fix the problem while at work.  I have been promised call backs and follow ups that have never happened.   I have been promised credits that have never happened. I have done everything Boost as requested to try to fix these issues.

It is time to move on.  For emergency and family reasons I need this service to work while I am at work, where I spend 8+ hours a day.    So at this point, I will need to switch service.  Problem is Boost will not unlock the phone I purchased when I signed up.   The phone is paid in full, I owe no money to Boost, my bills are always paid in full on time.   And I have spent 4-5 months trying to troubleshoot this issue.

Problem is Boost will NOT unlock the phone I own, that I paid in full when signing up for the service.   Even thought I own the phone, but Boost wont let me using it anywhere else for 12 months.   I get the excuse that I can find this policy information on the website.  I did not buy this from the website, I was in one of the stores,  there is no paperwork, contract or locking information supplied telling me that Boost will hold the phone I own hostage for 12 months.    So I have paid for the phone, paid my bills, jumped through hoops on support calls for 4-5 months trying to resolve a problem and when I need to switch to have service that works,  Boost decides to make it impossible to use the phone I paid for if I do switch.   What kind of insane behavior is this?  

Fun part is I have had supervisors promise call backs from managers over the last few days that never happen, and there is no notes or records of the request.  Its like they stated it would happen but just didnt bother with it. 

This is Boosts policy, they dont tell you about it before buying a phone, they say there is no contract, but they do use this that way.

General Eligibility for Unlocking

Boost Mobile will assist with unlocking a device under the following circumstances:

  • The device is SIM unlock capable
  • The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
  • The device has been active on the associated account for at least 12 months
  • The associated account is active and in good standing

Now this is what the FCC says about unlocking phones for the types of plans Boost offers.

Prepaid Unlocking Policy. Carriers, upon request, will unlock mobile wireless devices no later than one year after initial activation, consistent with reasonable time, payment, or usage requirements

Boosts unlocking policy is NOT consistent with what any person would consider reasonable time, payment or usage requirements. 

If the phone is paid for, in full, there is no contract for people to be tied to considering the site says NO contracts,  and they are paid up in full.  and to top it off if Boost can not resolve network issues a customer is having, there is nothing reasonable about them NOT unlocking a phone.


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