Critter's profile

Fri, Aug 11, 2017 3:00 AM

Your phone number is not eligible for porting.

Site went down for 5 hours while trying to port. (from Straight Talk) Now stuck

Messages include:

Sorry, we'll be right back

We're making important updates to our site to serve you better. It's temporarily unavailable, but we'll have the site back to you as soon as possible.

Login Failed!

Subscriber Status is in PreActive State

 

Your phone number is not eligible for porting.

 

There is no way to call support for this and closest store is 1 1/2 hr away ... Help

Responses

Accepted Solution

Boost Care

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200 Messages

4 y ago

Hi. Please send us a private message so we can take care of you.

Boost Care

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807 Messages

4 y ago

Hello! We are sorry to know that you are having this issue. We’ll be happy to help you. Please send us a private message with the phone number and pin code to assist you with this.

8 Messages

4 y ago

Resolved!  but one can not provide PIN when errors state:

Login Failed!

Subscriber Status is in PreActive State

1 Message

4 y ago

how can i start over and just get a new number?  when i try it says it is in a preactive state

Boost Care

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3.3K Messages

4 y ago

We can definitely help you out with that, jenriquez7084! Please send us a private message with more information and we will look into this for you. Victor21

15 Messages

4 y ago

I can't activate my phone it says it's in practice state my number can't be ported and can't retrieve my pen

Boost Care

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200 Messages

4 y ago

Our apologies for this inconvenience you re experiencing, Jennifer49. Please send us a private message so we can take care of you.

Boost Care

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200 Messages

4 y ago

Please send us a private message, so we can help you with the process.

15 Messages

4 y ago

I'm trying to private mrssage

15 Messages

4 y ago

I'm trying but it won't save your name in whom I sending it to

15 Messages

4 y ago

Please help can't get through on the phone I'm very frustrated with this phone

Boost Care

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200 Messages

4 y ago

Are you getting an error when try to send it?

1 Message

4 y ago

I'm having trouble porting my wifes number.  My number ported fine.  Coverage is great.  Her number won't port.  Please help.

1 Message

4 y ago

I'm trying to move my number from virgin mobile and I get Your phone number is not eligible for porting.   I just bought an iphone 6 from boostmobile and I was hopping I could move my number.  Is this possible or do I have to return the phone?

 

Cesar.