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Tue, Nov 21, 2017 4:00 AM
Under Settings, About Phone, My Phone number, the phone number listed isn't my number. (Samsung J7 Android version 7.1.1, Model Number SM-J700P.)
3 y ago
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4 y ago
Hey there, @shaffermw. Have you recently changed your number?
No, I brought my number over to Virgin Mobile on this phone and haven't changed it. I'm assuming the number displayed for the phone is the one I would have been assigned if I hadn't brought my phone number over.
Yes. It is possible. Are you using the number from Virgin mobile or the one you brought over right now?
I'm using the number I brought over.
Understood. We'd like to perform some updated to try changing the number listed on your phone for the right one. Please follow these steps to update the phone:
- Tap the Settings icon.- Scroll to and tap System Update.- Tap Update Profile.- Once the profile update is complete, tap OK.- The data profile is now up to date.
Once completed, please turn your phone off and on, then check the number listed under My Phone Number and let us know the outcome.
Interesting. Let’s get this all straightened out for you. We will need to access your account to further assist you. Please, send us a private message with your phone number and PIN.
Followed the instructions. No change to the phone number. Still doesn't match my number.
It's great to hear that. We remain at your service. If you have any question, just let us know.
I am having the same problem with my IPhone 6s, the number listed under the settings on my phone is not the same as my account number. How can I resolve this?
Hey there, @bobbyc! Can you please complete the following steps?
1. Tap Phone.2. Tap Keypad if necessary.3. Enter ##873283# then tap Call.4. When Starting Service Update screen appears, tap OK.5. When Service Update Complete appears, tap OK.
Hi there, Jack2759. Thanks for contacting us.
We're sorry to hear you're having issues with the service. We'd like to have a look at your account. Please, send us a private message with the phone number and PIN.
My phone number did update but when I try calling it doesn't ring but just goes straight to voicemail, help.
It worked after I shut the phone off, now I need to change how many times it rings