Ask a Question
Find a Store
Tue, Sep 18, 2018 6:00 AM
1 y ago
This conversation is no longer open for comments or replies and is no longer visible to community members.
3 y ago
Hi Jayko! Thanks for bringing this to our attention. It is our pleasure to assist you. Please, let us have your order # in a private message, so we can check that for you. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
2 y ago
I've been having the same issue for the past few days. Trying to replace my Iphone 6s Plus with another phone thats not Iphone. I get the order confirmation AND my bank account shows that the payment is pending. But when i check the next day its canceled and its really starting to bug me.
I need assistance please.
Hi, kekeagogo. I am sorry to hear about this experience. I will be happy to assist you today. Can you send me a private message with your order key number to review this?
i tried but says i reached the limit of messages i can send
Hey there, Miguel0508! Unfortunately, the order didn't pass the verification process and the system is requesting for the phone to be purchased at a Boost Mobile store. Sorry for any inconvenience.
Im having the same problem ive tried since yesterday and keeps getting cancelled
what do you mean the verification process?
We’d be happy to help, but we could use more info.
theres no contract with prepaid i mean i got a device online before and there was no problem now is giving me the issue
We apologize, is your order through BoostUP?
Hi there, @Miguel0508! Please, send us a private message with your order number to further investigate.