Want to swap to a new VM phone, but serial number fails
I want to swap phones but the serial number will not be accepted. Been trying to figure it out for a few days. Currently waiting on a reply via email from Virgin Mobile, but figured this might be faster. I have a Samsung Galaxy J7 as my current phone, and I just got a new Samsung Galaxy J7 Perx which I want to swap over to. When I enter the DEC number/serial number/ MEID, the website says "there is a problem with your serial number. Please try again." Driving me nuts; I just want to use my new phone instead of my busted up old one. Any ideas? Thank you!