Rlb17's profile

Wed, Dec 6, 2017 2:00 PM

Want to swap to a new VM phone, but serial number fails

I want to swap phones but the serial number will not be accepted. Been trying to figure it out for a few days. Currently waiting on a reply via email from Virgin Mobile, but figured this might be faster. I have a Samsung Galaxy J7 as my current phone, and I just got a new Samsung Galaxy J7 Perx which I want to swap over to. When I enter the DEC number/serial number/ MEID, the website says "there is a problem with your serial number. Please try again." Driving me nuts; I just want to use my new phone instead of my busted up old one. Any ideas? Thank you!

Responses

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1.6K Messages

3 y ago

Hey there, Rlb17! Sorry for the late reply! Are you still having issues with the DEC of the new Galaxy J7 Perx?

If that's the case, please send us a private message including your phone number, PIN code, and the MEID of the new device.

We'll be happy to help you!

RB-1991 (Robert)

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2.6K Messages

3 y ago

It's great to hear that. We remain at your service. If you have any question, just let us know.

1 Message

3 y ago

Yes I will switch , the meid # must start with 268/270/256