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Wed, Sep 27, 2017 4:00 PM
Been waiting for 4+ hours, still 'Porting Number'...
Please kindly help, as I can't be without phone access (I work for myself).
24 d ago
4 y ago
I do have cellular bars, but cannot make calls/use data/etc; Can't log in to account either as it suggests 'preactive' status.
Coming from Cricket, FWIW.
Ports can take up to one business day although many complete quickly.
Try doing a carrier reset which is ##CLEAR# and then a service update which is ##UPDATE#.
I was NOT asked for a PIN for my former carrier during the Activation/Port Process, and I'm being informed that the lack of a PIN is the reason why I have no service yet. 'Confirmed' that an incorrect PIN was holding up the process, but the corect PIN was provided-- the 10 minutes have well passed since the issue was to be cleared up according to the email rep.
I have provided the correct Cricket PIN via PM to 3 different Virgin CS Reps on the forum and emailed CS with the correct PIN to no avail. I confirmed the PIN I provided to said Virgin reps was correct on Cricket's website this morning.
Getting more than a little annoyed.
Hey there, Leafwise! We truly apologize for the late reply! To further help you, please send us a private message including:
- The number from Cricket you wish to port-in.
- The PIN from the Cricket number.
- The account number from Cricket.
Looking forward to your reply!
We deeply apologize for the hassle, but it's good to know you finally made it.
Don't doubt to contact us again if you need help with anything else. We're here to serve you!
Hi there, adam11209! Sorry to hear that you’ve been experiencing this issue! Definitely want to look into this for you. Please send us a private message with your phone number and pin code so we can review this further.
It is not a text. What it does is instruct the phone to update key parameters (PRL and Profile).
So you dial ##UPDATE# and then press the Call button like making a regular phone call.
BTW: only one # at the end.
"Do you have to pay your final bill with metro before they will release your number?"
Hi there, @Maxina! Please, send us a private message with your phone number and PIN to further assist you.
Hi there! We are waiting on activation of our transferred phones and have not heard back. They are not currently working and we are hoping for and ETA. We were told to expect a call in about 3-4 hours yesterday and never heard back. It's been almost 14 hours without our phones. Can you help us? Thanks so very much!
Hi there dannyredred. If you can private message us your phone numbers and pin codes, we’d love to help you out with this! Victor21