alex_123's profile
Enthusiast

Enthusiast

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3 Messages

Fri, May 10, 2019 3:00 PM

Virgin Mobile to Boost - Phone number not eligible for porting

Hello,

 

I am a current Virgin Mobile customer. I purchased 2 Moto G7 Play phones and want to transfer over from Virgin Mobile. However, the online signup states "Phone Number not eligible for porting". Is there someone that cuold assist me with this matter?

Responses

Fonsy82

Boost Care

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3K Messages

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980 Points

2 years ago

Sorry for the confusion, alex_123. If you want to migrate your number from Virgin Mobile to Boost, it can't be done online. Has to be done by customer care. 

We can migrate your number from Virgin to Boost. For that, we'll need you to send us a private message with the following information: 
(from Virgin) Phone number and PIN

(for Boost) Name and address
(for Boost) Desired 4-digits PIN 
(for Boost) Desired price plan
(for Boost) Cellphone's serial number (MEID DEC or IMEI) and SIM card number.

Enthusiast

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3 Messages

2 years ago

The Moto G7 plays are Boost branded and brought directly from the Boost website.

Fonsy82

Boost Care

 • 

3K Messages

 • 

980 Points

2 years ago

Sorry for the confusion, alex_123. If you want to migrate your number from Virgin Mobile to Boost, it can't be done online. Has to be done by customer care. 

We can migrate your number from Virgin to Boost. For that, we'll need you to send us a private message with the following information: 
(from Virgin) Phone number and PIN

(for Boost) Name and address
(for Boost) Desired 4-digits PIN 
(for Boost) Desired price plan
(for Boost) Cellphone's serial number (MEID DEC or IMEI) and SIM card number.

Enthusiast

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3 Messages

2 years ago

PM sent with requested info