Callastats's profile

Sat, Jan 11, 2020 2:00 PM

Unlocking phone

I need help unlocking a phone.

Responses

4 Messages

1 y ago

Hi @VMU_MasielQ

You (Virgin Mobile) are transferring your services to Boost and I do not want to transfer to them. I want to move to a different provider as I do not like Boost mobile's service. Therefore I want my phone unlocked.

Unfortunately, your customer care (Virgin Mobile) will not allow it. They still insist that the phone should be at least 12 months old. I think this 12 month rules is totally unfair as I was caught off guard by your decision to move to Boost Mobile. I am very disappointed.

Thanks

1 Message

1 y ago

I got the same type of response. However, my take on the situation is that is probably the same cellular/data service, at least in my area at this time, just the customer service might be changing.

I am going to wait out my 12 months (just a few months left). But it was disappointing to get this answer. 

2 Messages

1 y ago

So I have to be without a phone because my Moto E4 has a fried motherboard and no one will repair it nor can I find a virgin mobile device anywhere because they are not sold anywhere. Unfortunately, this is so really bad customer service. There should at least be something that can be done.

2 Messages

1 y ago

I have went to 2 retailers in order to switch my dead moto e4 for an unlocked Samsung Galaxy S7 and I am not getting any help. I have also tried to call the toll free number with no help at all. I have been told That i cannot do anything until the migration is complete but I have not had the use of a phone in over 5 days which means I cannot contact my employer or clients at all. I was told that I could use the S7 as a replacement. I need a solution and I should not have to purchase a phone.

Boost Care

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1.4K Messages

1 y ago

We understand your frustration, fitness724, & we apologize for the inconvenience! Unfortunately, we will nt be able to activate an unlocked android device on Virgin Mobile USA. Sadly, you will need to await until the transition is complete to try to active it once your account is already transferred to Boost Mobile. 

1 Message

1 y ago

I also need help unlocking my phone

Boost Care

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1.4K Messages

1 y ago

Hello, @jeperkyns! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

3 Messages

1 y ago

Oh, wow, I sent an email (Case #86315099) before I saw this thread.

It does seem extremely irresponsible on Virgin Mobile's part to have sold new phones to customers within the past year and allowed them to be activated, not mentioning the sketchy service switcharoonie that was coming up before this nefarious 12 month rule time would be up. As a customer for many years (and a kind of peeved one, at that), there are three very simple solutions I see here:

  • Virgin Mobile changes the 12 months with the phone on the plan rule to 12 months with loyal, unfaltering service.
  • Virgin Mobile gives us all full refunds for the new phones we purchased so we can buy new ones with our new services.
  • Virgin Mobile stops giving us the runaround for purchasing a new phone from them recently and just unlocks our phones.

If one of these solutions doesn't work, could someone please explain to me why it would be a problem, considering Virgin Mobile service will be discontinued, and it's literally the company's fault that we're trying to switch to a different service (to avoid being automatically switched to sketchy Boost with not nearly enough notice).

Boost Care

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1.8K Messages

1 y ago

Hi there, @mugglehuggles. Please send us a private message so we can take a closer look at this. Are you currently using the phone on your account?

3 Messages

1 y ago

@Annie1424 - as mentioned in my post, I did send in a private message.

My service just expired today, so while the phone is still linked to the service, it’s not currently active.

Boost Care

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2.3K Messages

1 y ago

@mugglehuggles: Please try sending the PM one more time, we don't see your message in the records.

3 Messages

1 y ago

If anyone's reading this thread looking for a quick answer that isn't just "PM an agent for assistance", just so you know, your new phone service might be able to take your current phone if you trade it in and you'll get a discount off of a brand new one. I just got $500 off an iPhone XR by trading in my iPhone 7 which I bought used from Virgin Mobile for much less than that with my new service.

If you do still want to unlock your phone, the agents may still be able to assist you with that (but don't try to access this website on mobile because you literally can't see anything on the page with the unnecessary sidebar with fake links in the way), it'll just take a lot of waiting for them to respond -- so don't wait until the day your service expires and you need your phone for GPS immediately like I did.

1 Message

1 y ago

Please help! I am traveling over seas and I need to unlock my phone , I can’t call the toll free numbers provided by Boost to contact customer service

Boost Care

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3.7K Messages

1 y ago

Hey there, chito! Boost Mobile will assist with unlocking a device under the following circumstances:

  • The device is SIM unlock capable
  • The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
  • The device has been active on the associated account for at least 12 months
  • The associated account is active and in good standing

If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, contact Boost Mobile Customer Care by dialing 1-888-BOOST-4U.

2 Messages

1 y ago

@Boost_MasieIQ I need my phone unlocked and can’t get through to customer service. Can you help?