trying to swap to new phone
I bought a Samsung Galaxy S9 from the Virgin store and trying to swap my device.
It makes it to "you're almost done! time to swap your device" but wont go past there.
i click activate but i dont get any response.
I notice where it compares the old device plan and the new, the plan details and monthly total is still blank.
but i chose the plan on the previous screen. I tried it online and through the phone but no luck.
I see others with similar problems and a virgin agent helps them out.
Im hoping the same will happen for me. Unfortunately my old phone died so cant call customer suport
and relying on the boards.