biostem's profile

Mon, May 27, 2019 7:00 PM

Trying to order a phone hangs at "Complete Order"...

Hello folks!  I'm hoping someone can help me here.  I've been trying to order a phone via boostmobile.com for several days now.  My account & billing address are exactly the same, I've tried several different payment methods, (2 credit cards + paypal), different browsers, different computers, and even on my phone, and they all exhibit the same issue - I get to the point where I accept the terms & conditions, click "Complete Order", and the button turns from orange to grey, with a little animating Boost Mobile icon, and then it just sits there.  I've gone as far as leaving it over night, and checked with my bank that there's no holds or blocks on my card nor my account.  I've called in to Boost Mobile's support and also spoken to their online reps via chat, and I either am told that they'll escalate the issue or to clear my cookies & cache, (which I've already done multiple times).  Can anyone help me?  Thank you in advance.

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3.7K Messages

3 y ago

No worries!  We can definitely help you out with that, biostem! Have you tried placing the order over the phone?

7 Messages

3 y ago

Yes, and they received some kind of error and told me they'd have to escalate the matter, but even when I called up several days later, they couldn't give me any sort of update, and just tried to place the order again, with a similar issue happening for them.

905 Messages

3 y ago

biostem, please send us a private message so we can investigate further. 

Boost Care

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2.2K Messages

3 y ago

Hey biostem. We're sorry for all the troubles. Please, let us have your number, PIN and address (correct shipping and billing address) in a private message. We want to escalate the issue, and we'd like to check your account's info first, to discard something that might be causing this situation. Thank you. ~AmyM25

7 Messages

3 y ago

So I've had several back-and-forths with support reps, and after telling me to try stuff I've already stated I did, they've basically stopped responding and gone radio-silent. Can anyone provide an actual resolution at this point? I'm starting to think that switching to boost mobile was a mistake...

Boost Care

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3.6K Messages

3 y ago

Hi there biostem. We do apologize for all the inconveniences. As previous indicated, customer service tried to place the order for you and was not able to complete the order. The issue has been escalated and we need to await on a resolution. Victor21

7 Messages

3 y ago

And yet another chain of messages that doesn't resolve the issue.  I really wish these support personnel would review a customer's history before making the same broken-record suggestions of clearing cookies & cache, trying other browsers, and so on...

Boost Care

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1.8K Messages

2 y ago

We're truly sorry to hear that, @biostem. What phone are you trying to purchase?

7 Messages

2 y ago

I just wanted to provide an update on this issue:  I still haven't received any kind of update regarding this matter, and even after waiting over 48 hours without doing anything on my end, I tried to place the order again, and it didn't go through.  I ended up transferring my number to another carrier, who provided superior service for less money, and whose website and support were able to process my order without any issues, (utilizing the exact same browser and payment method I had tried previously on boost mobile's site)...

7 Messages

2 y ago


@Annie1424 wrote:

We're truly sorry to hear that, @biostem. What phone are you trying to purchase?


Yeah... I'm with a different carrier now, so that's kind of too little too late...

Boost Care

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3.2K Messages

2 y ago

Sorry to hear that, @Vouttav. Please make sure that the shipping and billing address is the same when placing the order. As well, we suggest you clear the cookies, cache and browser history before trying to submit the purchase. Alternatively, try using a different browser or Credit/Debit card. If the issue persists, please let us know.

20 Messages

2 y ago

I’m having the same problem, but I’ve been with Boost for many years, and would rather stay if they would fix this!

Boost Care

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3.2K Messages

2 y ago

@Vouttav. Great. They'll be able to continue assisting you. We remain at your service.

20 Messages

2 y ago

It is correct. I am now on my third phone call with Boost, and currently on hold.