3 Messages
troubles in activating and my phone doesn't work
Hi,
I was trying to activate my new Boost Mobile phone yesterday transfering my old AT&T phone number. Now I have an activation request number, but I cannot check my activation status because there is always the following error:
Exception thrown by EAI backend, can not check activation status.
The situation is even worst because my old phone and SIM doesn't work anymore since yesterday! Additionally, when I try to call the Boost Customers Service 866-402-7366 a voice mail tells me that I'm not authorized to make the call and I should call the custumer service....BUT I'm already calling the customers service!!
Could you please help me with this?
Thank you
Responses
Katmau
2 Messages
2 y ago
Hey was it successful activating your new device when you private messaged these people saying they could help or was it a scam
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Katmau
2 Messages
2 y ago
Hi trying to activate my new device and It is saying the iccid on sim carcard cannot be processed . Any ideas?
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Nosh_CxUx
Boost Care
•
2.2K Messages
2 y ago
Hi, @Katmau! Thanks for reaching out. Definitely want to help you with this. Please send us a Private Message with your IMEI/DEC and the SIM card number so we can help you activate your phone.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
1
Adegunwasam
1 Message
2 y ago
My iphone 6s is being told it is not eligible
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Boost_MasielQ
Boost Care
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3.4K Messages
2 y ago
Don’t fret, Adegunwasam! We’ve got you. Can you please send me a private message with your iPhone's IMEI?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
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Chellag36
1 Message
1 y ago
My I phone is active but it keeps saying no service
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Fonsy82
Boost Care
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3.3K Messages
1 y ago
Hi, Chellag36. We'd happy to help, but we could use more info. Please send us a private message with more details about the service issue that you are experiencing.
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Tony0705
2 Messages
2 m ago
My iPhone 6 is active, but i have no service.
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